SHIPPING POLICY

At Norangi, we are committed to delivering your favorite skincare and cosmetic products safely and efficiently. Please read our shipping policy to understand how we process and ship your orders.

1. Order Processing Time

  • Orders are processed within 2-3 business days (excluding weekends and public holidays).

  • Orders placed after 5:00 PM (local time) will be processed the next business day.

  • During peak seasons or sales, processing times may be slightly longer.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery in 5-7 business days.

  • Express Shipping: Estimated delivery in 2-3 business days (available in select regions).

  • International Shipping: Delivery time varies depending on location.

📍 Note: Delivery times are estimates and may vary due to unforeseen circumstances.

3. Shipping Charges

  • Standard Shipping: Free on orders above [Order Value].

  • Express Shipping: Extra charges apply based on location.

  • International Shipping: Charges vary based on country and package weight.

The final shipping cost will be calculated at checkout.

4. Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number.

  • You can track your order through our website or the courier's official tracking portal.

5. Address Accuracy & Failed Deliveries

  • Customers must provide accurate and complete shipping details.

  • If a package is returned due to an incorrect address, the customer will be responsible for additional shipping costs.

  • If delivery is unsuccessful after multiple attempts, the order may be canceled without a refund.

6. International Shipping Terms

  • International orders may be subject to customs duties or import taxes.

  • Customers are responsible for any additional fees imposed by their country’s customs authorities.

  • We are not liable for shipping delays due to customs clearance procedures.

7. Delays & Lost Packages

  • Norangi is not responsible for delays caused by courier companies, weather conditions, or other unforeseen circumstances.

  • If your package is lost in transit, contact our support team at norangiofficial@gmail.com for assistance.

  • If the tracking status shows ‘Delivered’ but you have not received the package, please check with neighbors or your local post office before reaching out to us.

8. Contact Us

For any shipping-related inquiries, please contact us:

📧 Email: norangiofficial@gmail.com
📞 Phone: 0316 0899926