REFUND POLICY

At Norangi, we are committed to providing high-quality cosmetic products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds & Returns

We accept returns and offer refunds under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 7 days of receiving the product.

  • Products that are damaged, used, or not in their original condition will not be eligible for a refund.

  • Certain personal care and hygiene products are non-returnable for safety reasons.

2. Non-Refundable Items

The following items cannot be returned or refunded:

  • Opened or used skincare and cosmetic products.

  • Gift cards or promotional items.

  • Items purchased during special sales or clearance.

3. Refund Process

To initiate a refund request:

  1. Contact Us: Email us at [Your Support Email] or call us at [Your Contact Number] with your order details.

  2. Approval & Return Shipping: If eligible, we will provide return instructions. Customers are responsible for return shipping costs.

  3. Inspection & Processing: Once we receive the returned item, we will inspect it. If approved, your refund will be processed within 5-7 business days.

  4. Refund Method: The refund will be issued to the original payment method.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you received a damaged product, please contact us within 48 hours of delivery with pictures of the damaged item.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check your bank account or contact your payment provider.

  • If you still have not received it, email us at norangiofficial@gmail.com for further assistance.

6. Changes to This Policy

Norangi reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page.

7. Contact Us

For any refund-related inquiries, please contact us:

📧 Email: norangiofficial@gmail.com
📞 Phone: 0316 0899926